FAQ

What exactly is Community Brands?

Community Brands is a leading provider of software solutions designed for schools and multi-academy trusts in the UK. We also work with local authorities, EdTech partners and other stakeholders within the education sector.

We also offer a range of tailored solutions for international schools, and we support many different types of schools and school groups around the world.

The US division of Community Brands provides software for non-profits and associations in addition to K12 schools.

What products and services do you offer?

Our most popular software products and services for schools and MATs fall into a few main categories:

•  Communications
•  Payments
•  Analytics
•  Data
•  School Websites

You can learn more about each of these specialist areas on our Solutions page. If you’re not sure which areas you need support with, feel free to get in touch and our team will be happy to advise you.

Who are your products designed for?

Most of our customers are UK-based schools (including nurseries, primary schools, secondary schools, colleges and independent schools) or multi-academy trusts (ranging in size from the smallest to the largest).

We also work with EdTech partners for school data integration, as well as local authorities for various solutions including data aggregation and traded services.

Although we don’t sell directly to parents, our systems are all designed with students and families in mind, because the ultimate goal we share with our customers is to maximise the positive impact that schools can have on the students they are responsible for.

Do your products integrate with each other?

Yes! Many of our products and solutions are designed to integrate seamlessly together. This makes it much easier for school staff, students and families to access lots of great benefits through a single app or web-based portal.

Depending on your requirements, we can recommend the ideal package to get you the results you’re looking for.

Where can I access technical support?

If you’re already a user of one or more of our products and you need some assistance, the first place to check for a quick answer is our Help Centre, which is full of useful information and step-by-step guides.

If you have a more specific question to ask, our friendly support team are always on hand. To get in touch, submit a ticket here and we’ll get back to you as soon as we can.

Do you serve schools based outside the UK?

For international schools who follow the British education system, several of our software solutions can be easily adapted to your needs. We also support many different types of schools and school groups based around the world with our apps, bespoke solutions and consultative services.

If you’re interested in learning more, visit our International page, or feel free to get in touch and we’ll be happy to talk through your requirements.

If you’re a school, association or non-profit organisation based in the US, you can visit communitybrands.com to explore the many cloud-based solutions offered by the Community Brands family.

Which brands are part of the Community Brands family?

Our brands cover a full range of software solutions designed for schools, trusts and partners. Depending on your exact requirements, we have a range of products covering a few core areas, including…

Communications – Teachers2Parents, Groupcall Messenger and Parentapps
Payments – SchoolMoney and WisePay
Analytics – Assembly
Data – Xporter

You might know some of our brands as part of Groupcall or Eduspot, which are both part of the Community Brands family.

How do I know which brand offers the best school software for me?

Community Brands may be able to offer more than one solution for your needs, but you don’t have to figure out the best option on your own. If you’re interested in the benefits our software can offer but you’re unsure which product is right for you, feel free to get in touch with us and simply ask. Our friendly team will be able to walk you through a few questions to help narrow it down.